Frequently Asked Questions

 

Tour & Ticketing Information

  • How long does it take to view the Mansion?

    • During the holiday season, all tours are self-guided. Your ticket is good for one hour from the entry time (if you purchased an 11:00-11:30 entry time, you have between 11-11:30 to enter, and until 12:00 to stay in the house). We recommend around 35-45 minutes for your tour, but you are welcome to stay up to the full hour of your ticketed time.
  • Can I tour the Mansion on my own?

    • During the holiday season, all tickets are for a self-guided experience. Docents are available on both open floors of the house to answer questions, and programs will be provided that give information about the Mansion’s history as well as the holiday designers’ visions for each decorated room.
  • What is the cost of a ticket, and what is included in my ticket?

    • Admission rates are:
      • $16 adults
      • $14 seniors (62+) and AAA members
      • $7 college/university/graduate students (with valid ID)
      • $5 children ages 6-17
      • $35 family rate (2 adults of the same household and up to 5 children ages 6-17 of the same household)
      • FREE for active duty military with valid ID (please call 207-772-4841 to reserve)
      • FREE for children ages 5 and under
      • FREE for Victoria Mansion members
    • A small service charge is added when purchasing tickets to defray costs of our registration system.
    • When you purchase a ticket to Victoria Mansion during the holiday season, you are purchasing an entry time. Please enter within the time frame on your ticket.
    • For information about our active duty military admissions, please call (207) 772-4841.
  • Should I buy tickets in advance or can I buy tickets when I arrive?

    • We tend to sell out our available tickets each day, sometimes selling out prior to opening on a given day. We highly recommend purchasing tickets in advance online. If you experience any difficulties booking tickets online, please call (207) 772-4841. Generally, purchasing tickets 24 hours in advance is recommended to ensure that you will be able to book a tour on your preferred date and time.
  • I have a child under 6. Do I need to reserve a ticket for them if admission is free?

    • Yes, all attendees on a tour must have a reservation. Children ages 5 and under receive free admission, but must still be included in the full attendee count for a given entry time. Capacity in the Mansion is limited. If you have any questions about tour capacity, please call (207) 772-4841.
  • What if I can’t make my tour time (due to traffic, unforeseen delays or events, etc.)?

    • If you know in advance that you will be unable to arrive by the time on your ticket, please give us a call at (207) 772-4841. WE CANNOT GUARANTEE ADMISSION IF YOU ARRIVE AFTER YOUR TICKETED TIME. Due to our tendency to sell out all tickets well in advance, we may not be able to accommodate late arrivals on either the booked time or a later time that same day. We appreciate any advance notice for late arrivals that you can give. While we cannot guarantee admission during a later entry time, we will do what we can to swap your tickets onto another future time that would work for your schedule.
  • Do you offer refunds if I can’t make my tour?

    • Refunds are granted on a case-by-case basis. We understand that unforeseen events do arise, such as extreme travel delays, illnesses, emergencies, and bereavement. We appreciate any advance notice that you can give if you know that you will be unable to make it for your scheduled tour time, and we will be able to refund your tickets. We are also happy to swap your tickets onto a later date and time that works for your schedule.
    • If you are unable to call us in advance and were unable to make it to your tour due to illness, emergencies, or other unforeseen circumstances, please give us a call any day at (207) 772-4841, 9am-4pm.
    • IF YOU WOULD LIKE TO REQUEST A REFUND, PLEASE CONTACT US DIRECTLY BEFORE DISPUTING A CHARGE ON YOUR CREDIT CARD. WE ARE HAPPY TO DISCUSS THE EXCHANGE OR REFUND OPTIONS.
  • Are you open year-round?

    • Victoria Mansion is open most years from May 1st-October 31st for our regular season. We are open for our holiday season from the day after Thanksgiving through the Sunday after New Year’s (January 9th in the 2021-22 holiday season).

 

Before & During Your Visit

  • Do I have to wear a mask?

    • We do require masking at Victoria Mansion regardless of vaccination status, for the safety of both our guests and our staff. Masks (face coverings) are required in both the Mansion and the Carriage House Gift Shop. Please ensure that your mask is covering your nose and mouth before entering as the check-in desk is in an enclosed space.

 

  • What are your COVID-19 policies/protocols?

    • All visitors, staff, and volunteers are required to wear masks regardless of vaccination status.
    • Capacity in the Mansion is limited during each entry time to allow for physical distancing. Capacity in the Carriage House Shop is limited to 8 guests at a time.
    • If you are exhibiting any symptoms of COVID-19 as detailed on the CDC website, we ask that you please remain home. Please give us a call at (207) 772-4841 to swap your ticket onto a different time or to request a refund.
    • Thank you for helping us keep all of our guests, staff, volunteers, and families safe and healthy!
  • Can I take photos?

    • Non-flash, non-commercial photography is allowed in Victoria Mansion. We do not allow videography, selfie sticks, or tripods in the Mansion for the safety of our docents, visitors, and collections. We appreciate you tagging us in your photos on Facebook and Instagram @victoriamansion!
    • If you have press or commercial photography requests, please contact Executive Director Tim Brosnihan at (207) 772-4841 ext. 101, or at tbrosnihan@victoriamansion.org.
  • I have my ticket – where do I enter?

    • Entry for our holiday season in 2021-22 is through the rear Ell Porch. Please proceed up the Carriage House drive and follow signage into the covered walkway. Turn left and take the second set of stairs onto the Ell Porch. Check-in will be in the rear stair hall for ticket-holders.
    • Please note: if you need to unlock your phone to view your tickets, please refrain from unlocking it via facial recognition as we ask that all guests keep their masks on inside. We can look up your tickets in our box office. We appreciate your understanding as we do our part to flatten the COVID-19 curve and strive to keep all guests, volunteers, and staff safe and healthy.
  • Where do I park to visit Victoria Mansion?

    • There is no designated parking at Victoria Mansion, but there is a great deal of on-street parking throughout the neighborhood around the property, and two parking garages within walking distance. There are no meters for on-street parking near the Mansion, and most parking is either 2-hour or all-day. Please do not park directly across from the Mansion’s driveway in the 15-minute spots, as they will ticket.
    • There is limited motorcycle/moped parking at the corner of Danforth and Park streets, diagonally across from Victoria Mansion.
    • Visitors traveling by bicycle are welcome to park their bicycles at the rack located in the courtyard outside the Carriage House Shop for the duration of their visit.
  • How do I get to Victoria Mansion?

    • Location (for shuttle, ride share, walking maps, etc.):
      • Victoria Mansion is located at 109 Danforth Street. The nearest cross street is Park Street.
    • Directions from the Old Port:
      • Walk west from the Old Port via Spring Street, Fore Street, Congress Street, or Commercial Street. Fore Street turns into Danforth Street at the intersection near the statue of John Ford at the end of Danforth Street. Turn from Spring, Congress, or Commercial Street onto High Street and walk west to Victoria Mansion. Please plan for anywhere from 10-20 minutes, including hills and some brick/cobblestone areas, when walking to Victoria Mansion from most Old Port locations. Sidewalks may be slippery in the winter, please walk with caution.
    • Directions by car:
      • From Interstate 295 (North or South) take exit 6A
      • Follow Forest Ave up the hill until it ends
      • Turn right onto Congress Street
      • Turn left at the light onto State Street (second light)
      • Turn left at the light onto Danforth Street
      • Victoria Mansion is located on the left at Park Street
      • Arrangements can be made for wheelchair/walker drop-off. For more information call 207-772-4841 ext. 101.
    • Directions by public transit:
      • Victoria Mansion is accessible from two of Portland’s bus routes. Route 1 stops at the intersection of Park St. and Congress St. just three blocks from the museum. Route 8 stops at the corner of High St. and Danforth St., just past the museum. Visit Greater Portland Metro for more information on route schedules and ticket pricing.
  • Is the building ADA accessible?

    • The first floor of the building is accessible to all guests regardless of level of mobility, however the second floor can only be reached by climbing a set of stairs. We do offer a digital slide-show tour of the second floor spaces for guests who cannot see them in person.
  • Do you have a place to leave bags during the tour?

    • We do not allow large bags, including backpacks, in the Mansion during tours, because they frequently bump and damage the original wall paintings. Bags can be stored at your own risk near the coat rack in the covered walkway between the Mansion and the Carriage House.
  • Do you sell food and drinks/have a café onsite?

    • Sparkling water is sold in the Carriage House Museum Shop, but otherwise no food or drink is sold or served onsite. There are some cafés and restaurants within walking distance of Victoria Mansion, but hours may vary; please plan accordingly. Food and drink is not allowed inside Victoria Mansion, to preserve our collections.

Family & Group Information

  • Is the tour appropriate for kids?

    • Our tours are primarily aimed at adults, but kids are welcome to come on tour. We request that you make sure that any children in your group follow our rules regarding touching and attempting to climb on historic surfaces.
  • Can I bring a stroller on tour?

    • We do not allow strollers in the Mansion due to limited hallway space. Storage for strollers is available at your own risk near the coat rack in the covered walkway between the Mansion and the Carriage House.
  • What do I do if I want to bring a group larger than 9?

    • Please reach out to Staci Hanscom, Director of Education & Public Programs, if you have a group larger than 6 at shanscom@victoriamansion.org, or 207-772-4841 x104.
  • Do you offer a group rate?

    • Groups of 10 or more can receive a discounted rate. Please reach out to Staci Hanscom at 207-772-4841 x 104, or shanscom@victoriamansion.org for more information and scheduling.

Ready to schedule your visit?

Return to the Plan Your Visit page to select the date and time you wish to visit.

Still have questions?

Contact us at (207) 772-4841.

The Mansion is closed on Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day during our regular and holiday seasons.

The Mansion closes at 1pm on Friday, December 24th and Friday, December 31st, 2021.