Frequently Asked Questions

 

Tour & Ticketing Information

  • How long is a tour?

    • Guided tours at Victoria Mansion are approximately 45 minutes long. Self-guided tours are at your own pace, though most guests take approximately 30-45 minutes. WE ONLY OFFER EITHER GUIDED OR SELF-GUIDED TOURS IN A DAY, NOT BOTH. Please take a look at the Calendar to check which tour experience is being offered on a given day. Our highly trained and knowledgeable guides are on hand for all of our tour experiences, whether guided or self-guided. Regardless of the type of tour, you will be in good hands and provided with as much information as you would like about Victoria Mansion!
  • Can I tour the Mansion on my own?

    • We have occasional self-guided days during the year. Please check our calendar for dates. Days not marked as self-guided are exclusively guided tours.
  • What is the cost of a ticket, and what is included in my ticket?

    • Admission rates are:
      • $16 adults
      • $14 seniors (62+) and AAA members
      • $7 college/university/graduate students (with valid ID)
      • $5 children ages 6-17
      • $35 family rate (2 adults of the same household and up to 5 children ages 6-17 of the same household)
      • FREE for active duty military with valid ID (please call 207-772-4841 to reserve)
      • FREE for children ages 5 and under
      • FREE for Victoria Mansion members
      • A small service charge is added when purchasing tickets to defray costs of our registration system.
    • When you purchase a ticket to Victoria Mansion, you are purchasing a tour time. Tours are either guided or self-guided – please check our Calendar for more information about which dates are offering which type of tour.
    • For information about our active duty military admissions, please call (207) 772-4841.
  • Should I buy tickets in advance or can I buy tickets when I arrive?

    • We tend to sell out our tours each day, sometimes selling out prior to opening on a given day. We highly recommend purchasing tickets in advance online. If you experience any difficulties booking tickets online, please call (207) 772-4841. Generally, purchasing tickets 24 hours in advance is recommended to ensure that you will be able to book a tour on your preferred date and time.
  • I have a child 5 years old or younger. Do I need to reserve a ticket for them if admission is free?

    • Yes, all attendees on a tour must have a reservation. Children ages 5 and under receive free admission, but must still be included in the full attendee count for a given tour. Guided tour capacity is capped at 6 people. If you have any questions about tour capacity, please call (207) 772-4841.
  • What if I can’t make my tour time (due to traffic, unforeseen delays or events, etc.)?

    • If you know in advance that you will be unable to arrive by the time on your ticket, please give us a call at (207) 772-4841. WE CANNOT GUARANTEE ADMISSION IF YOU ARRIVE AFTER YOUR TICKETED TIME. Due to our tendency to sell out all tours well in advance, we may not be able to accommodate late arrivals on either the booked tour or a later tour that same day. We appreciate any advance notice for late arrivals that you can give. While we cannot guarantee admission on a later tour time, we will do what we can to swap your tickets onto another future tour that would work for your schedule.
  • Do you offer refunds if I can’t make my tour?

    • Refunds are granted on a case-by-case basis. We understand that unforeseen events do arise, such as extreme travel delays, illnesses, emergencies, and bereavement. We appreciate any advance notice that you can give if you know that you will be unable to make it for your scheduled tour time, and we will be able to refund your tickets. We are also happy to swap your tickets onto a later date and time that works for your schedule.
    • If you are unable to call us in advance and were unable to make it to your tour due to illness, emergencies, or other unforeseen circumstances, please give us a call any day at (207) 772-4841, 9am-4pm.
    • IF YOU WOULD LIKE TO REQUEST A REFUND, PLEASE CONTACT US DIRECTLY BEFORE DISPUTING A CHARGE ON YOUR CREDIT CARD. WE ARE HAPPY TO DISCUSS THE EXCHANGE OR REFUND OPTIONS.
  • Are you open year-round?

    • Victoria Mansion is open most years from May 1st-October 31st for our regular season. We are open for our Christmas season from the day after Thanksgiving through the Sunday after New Year’s (January 9th in the 2021-22 Christmas season).

 

Before & During Your Visit

  • Do I have to wear a mask?

    • We do require masking at Victoria Mansion regardless of vaccination status, for the safety of both our guests and our staff. Masks (face coverings) are required in both the Mansion and the Carriage House Gift Shop.
  • Can I take photos?

    • Non-flash, non-commercial photography is allowed in Victoria Mansion. We do not allow videography, selfie sticks, or tripods in the Mansion for the safety of our docents, visitors, and collections. We appreciate you tagging us in your photos on Facebook and Instagram @victoriamansion!
    • If you have press or commercial photography requests, please contact Acting Director Tim Brosnihan at (207) 772-4841 ext. 101, Monday-Friday, 8am-4pm, or at tbrosnihan@victoriamansion.org.
  • Where do I park to visit Victoria Mansion?

    • There is no designated parking at Victoria Mansion, but there is a great deal of on-street parking throughout the neighborhood around the property, and two parking garages within walking distance. There are no meters for on-street parking near the Mansion, and most parking is either 2-hour or all-day. Please do not park directly across from the Mansion’s driveway in the 15-minute spots, as they will ticket.
    • There is limited motorcycle/moped parking at the corner of Danforth and Park streets, just diagonally across from Victoria Mansion.
    • Visitors traveling by bicycle are welcome to park their bicycles at the rack located in the courtyard outside the Carriage House Shop for the duration of their visit.
  • How do I get to Victoria Mansion?

    • Location (for shuttle, ride share, walking maps, etc.):
      • Victoria Mansion is located at 109 Danforth Street.
    • Directions from the Old Port:
      • Walk west from the Old Port via Spring Street, Fore Street, Congress Street, or Commercial Street. Fore Street turns into Danforth Street at the intersection near the statue of John Ford at the end of Danforth Street. Turn from Spring, Congress, or Commercial Street onto High Street and walk west to Victoria Mansion. Please plan for anywhere from 10-20 minutes, including hills and some brick/cobblestone areas, when walking to Victoria Mansion from most Old Port locations.
    • Directions by car:
      • From Interstate 295 (North or South) take exit 6A
      • Follow Forest Ave up the hill until it ends
      • Turn right onto Congress Street
      • Turn left at the light onto State Street (second light)
      • Turn left at the light onto Danforth Street
      • Victoria Mansion is located on the left at Park Street
      • Arrangements can be made for wheelchair/walker drop-off. For more information call 207-772-4841 ext. 101.
    • Directions by public transit:
      • Victoria Mansion is accessible from two of Portland’s bus routes. Route 1 stops at the intersection of Park St. and Congress St. just three blocks from the museum. Route 8 stops at the corner of High St. and Danforth St., just past the museum. Visit Greater Portland Metro for more information on route schedules and ticket pricing.
  • Is the building ADA accessible?

    • The first floor of the building is accessible to all guests regardless of level of mobility, however the second floor can only be reached by climbing a set of stairs. We do offer a digital slide-show tour of the second floor spaces for guests who cannot see them in person.
  • Do you have a place to leave bags during the tour?

    • We do not allow large bags, including backpacks, in the Mansion during tours, because they frequently bump and damage the original wall paintings. Bags can be stored at your own risk near the coat rack on the back ell porch.
  • Do you sell food and drinks/have a café onsite?

    • Sparkling water is sold in the Carriage House Museum Shop, but otherwise no food or drink is sold or served onsite. There are some cafés and restaurants within walking distance of Victoria Mansion, but hours may vary; please plan accordingly. Food and drink is not allowed inside Victoria Mansion, to preserve our collections.

Family & Group Information

  • Is the tour appropriate for kids?

    • Our tours are primarily aimed at adults, but kids are welcome to come on tour. We request that you make sure that any children in your group follow our rules regarding touching and attempting to climb on historic surfaces.
  • Can I bring a stroller on tour?

    • We do not allow strollers in the Mansion due to limited hallway space. Storage for strollers is available at your own risk near the coat rack on the back ell porch.
  • What do I do if I want to bring a group larger than 6?

    • Please reach out to Staci Hanscom, Director of Education & Public Programs, if you have a group larger than 6 at shanscom@victoriamansion.org, or 207-772-4841 x104, Monday-Friday 8am-4pm.
  • Do you offer a group rate?

    • Groups of 10 or more can receive a discounted rate. Please reach out to Staci Hanscom at 207-772-4841 x 104, or shanscom@victoriamansion.org for more information and scheduling.

Ready to schedule your tour?

Return to the Plan Your Visit page to select the date and time you wish to visit.

Still have questions?

Contact us at (207) 772-4841.

The Mansion is closed on Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day, and New Years’ Day during our regular and Christmas seasons.