Frequently Asked Questions

 

Tour & Ticketing Information

  • When will tickets be available for 2022?

    • We traditionally open May 1st for our regular season. Tickets are expected to be available 2 weeks to 1 month prior to opening (between April 1 – April 18, 2022). If there is any change to our opening date for 2022, we will post a notice to our home page as soon as possible.
  • Is the gift shop open when the Mansion is closed for the season?

    • The Carriage House Museum Shop keeps the same opening hours and schedule as the Mansion, though some sales may be possible on a case-by-case basis. Private shopping appointments are expected to be available by reservation in early to mid-March 2022. Please contact Molly Kingsbury, Museum Shop Buyer & Merchandiser, at mkingsbury@victoriamansion.org with any shop inquiries.
  • How long does it take to view the Mansion?

    • Guided tours at Victoria Mansion are approximately 45-50 minutes long. Self-guided tours are at your own pace, though most guests take approximately 30-45 minutes. WE ONLY OFFER EITHER GUIDED OR SELF-GUIDED TOURS IN A DAY, NOT BOTH. Please take a look at the Calendar to check which tour experiences are being offered on a given day. All of our tour experiences are given by our wonderful corps of experienced docents and guides.
  • Can I tour the Mansion on my own?

    • We have occasional self-guided days during the year. Please check our Calendar for dates. Days not marked as self-guided are exclusively guided tours. Docents and guides are stationed around the Mansion to answer questions on self-guided days.
  • What is the cost of a ticket, and what is included in my ticket?

    • Admission rates are:
      • $16 adults
      • $14 seniors (62+) and AAA members
      • $7 college/university/graduate students (with valid ID)
      • $5 children ages 6-17
      • $35 family rate (2 adults of the same household and up to 5 children ages 6-17 of the same household)
      • FREE for active duty military with valid ID (please call 207-772-4841 to reserve)
      • FREE for children ages 5 and under
      • FREE for Victoria Mansion members
    • A small service charge is added when purchasing tickets to defray costs of our registration system.
    • For information about our active duty military admissions, please call (207) 772-4841.
  • Should I buy tickets in advance or can I buy tickets when I arrive?

    • We tend to sell out our available tickets each day, sometimes selling out prior to opening on a given day. We highly recommend purchasing tickets in advance online. If you experience any difficulties booking tickets online, please call (207) 772-4841. Generally, purchasing tickets 24 hours in advance is recommended to ensure that you will be able to book a tour on your preferred date and time.
  • I have a child under 6. Do I need to reserve a ticket for them if admission is free?

    • Yes, all attendees on a tour must have a reservation. Children ages 5 and under receive free admission, but must still be included in the full attendee count for a given entry time. Capacity in the Mansion is limited. If you have any questions about tour capacity, please call (207) 772-4841.
  • What if I can’t make my tour time (due to traffic, unforeseen delays or events, etc.)?

    • If you know in advance that you will be unable to arrive by the time on your ticket, please give us a call at (207) 772-4841. WE CANNOT GUARANTEE ADMISSION IF YOU ARRIVE AFTER YOUR TICKETED TIME. Due to our tendency to sell out all tickets well in advance, we may not be able to accommodate late arrivals on either the booked time or a later time that same day. We appreciate any advance notice for late arrivals that you can give. While we cannot guarantee admission during a later entry time, we will do what we can to swap your tickets onto another future time that would work for your schedule.
  • Do you offer refunds if I can’t make my tour?

    • Refunds are granted on a case-by-case basis. We understand that unforeseen events do arise, such as extreme travel delays, illnesses, emergencies, and bereavement. We appreciate any advance notice that you can give if you know that you will be unable to make it for your scheduled tour time, and we will be able to refund your tickets. We are also happy to swap your tickets onto a later date and time that works for your schedule.
    • If you are unable to call us in advance and were unable to make it to your tour due to illness, emergencies, or other unforeseen circumstances, please give us a call any day at (207) 772-4841, 9am-4pm.
    • IF YOU WOULD LIKE TO REQUEST A REFUND, PLEASE CONTACT US DIRECTLY BEFORE DISPUTING A CHARGE ON YOUR CREDIT CARD. WE ARE HAPPY TO DISCUSS THE EXCHANGE OR REFUND OPTIONS.
  • Are you open year-round?

    • Victoria Mansion is open most years from May 1st-October 31st for our regular season. We are open for our holiday season from the day after Thanksgiving through the Sunday after New Year’s Day.
  • I have a gift pass left over from a previous season. Is my code still active? Can I redeem my ticket onsite?

    • Gift passes can be redeemed at any time, but gift pass ticket holders must reserve an entry time in order to guarantee admission on your desired day. Please email Staci Hanscom at shanscom@victoriamansion.org for a new ticket redemption code for our 2022 season. Codes will be available by late April 2022.

 

Before & During Your Visit

  • Do I have to wear a mask?

    • For the 2021 regular and holiday seasons, we required masking at Victoria Mansion regardless of vaccination status, for the safety of both our guests and our staff. Masks (face coverings) are required while on the Victoria Mansion property.

      We are tracking the current COVID-19 trends and will be reviewing and either updating our mask policy or keeping our mask policy in place for 2022. Please watch our website for the most up-to-date information prior to the beginning of our regular season this spring.

 

  • What are your COVID-19 policies/protocols?

    • All visitors, staff, and volunteers are required to wear masks regardless of vaccination status. Any updates to this policy will be posted to our website prior to opening for our regular season in 2022. If no new policies are in place, the same policies from our 2021 season will remain.
    • Capacity in the Mansion is limited during each entry time to allow for physical distancing. Capacity in the Carriage House Shop is limited to 8 guests at a time.
    • If you are exhibiting any symptoms of COVID-19 as detailed on the CDC website, we ask that you please remain home. Please give us a call at (207) 772-4841 to swap your ticket onto a different time or to request a refund.
    • Thank you for helping us keep all of our guests, staff, volunteers, and families safe and healthy!
  • Can I take photos?

    • Non-flash, non-commercial photography is allowed in Victoria Mansion. We do not allow videography, selfie sticks, or tripods in the Mansion for the safety of our docents, visitors, and collections. We appreciate you tagging us in your photos on Facebook and Instagram @victoriamansion!
    • If you have press or commercial photography requests, please contact Executive Director Tim Brosnihan at (207) 772-4841 ext. 101, or at tbrosnihan@victoriamansion.org.
  • I have my ticket – where do I enter?

    • During the regular season, all guests are asked to check in at the Carriage House Museum Shop, at the top of the stone driveway. Tours begin in the back courtyard. Guests must check in at the shop prior to beginning their tour.
    • Please note: if you need to unlock your phone to view your tickets, please refrain from unlocking it via facial recognition as we ask that all guests keep their masks on while onsite. We can look up your tickets in our box office. We appreciate your understanding as we do our part to flatten the COVID-19 curve and strive to keep all guests, volunteers, and staff safe and healthy.
  • Where do I park to visit Victoria Mansion?

    • There is no designated parking at Victoria Mansion, but there is a great deal of on-street parking throughout the neighborhood around the property, and two parking garages within walking distance. There are no meters for on-street parking near the Mansion, and most parking is either 2-hour or all-day. Please do not park directly across from the Mansion’s driveway in the 15-minute spots, as they will ticket.
    • There are two handicapped parking spots on the corner of Park and Danforth streets, close to the Victoria Mansion sidewalk. There are two handicapped parking spots near the corner of High and Danforth streets on the left as well, less than one block from the Mansion.
    • There is limited motorcycle/moped parking at the corner of Danforth and Park streets, diagonally across from Victoria Mansion.
    • Visitors traveling by bicycle are welcome to park their bicycles at the rack located in the courtyard outside the Carriage House Shop for the duration of their visit. We ask that guests please lock their bicycles on the rack in the courtyard rather than on the trees or driveway handrail.
  • How do I get to Victoria Mansion?

    • Location (for shuttle, ride share, walking maps, etc.):
      • Victoria Mansion is located at 109 Danforth Street. The nearest cross street is Park Street.
    • Directions from the Old Port:
      • Walk west from the Old Port via Spring Street, Fore Street, Congress Street, or Commercial Street. Fore Street turns into Danforth Street at the intersection near the statue of John Ford at the end of Danforth Street. Turn from Spring, Congress, or Commercial Street onto High Street and walk west to Victoria Mansion. Please plan for anywhere from 10-20 minutes, including hills and some brick/cobblestone areas, when walking to Victoria Mansion from most Old Port locations. Sidewalks may be slippery in the rain and in the winter, please walk with caution.
    • Directions by car:
      • From Interstate 295 (North or South) take exit 6A
      • Follow Forest Ave up the hill until it ends
      • Turn right onto Congress Street
      • Turn left at the light onto State Street (second light)
      • Turn left at the light onto Danforth Street
      • Victoria Mansion is located on the left at Park Street
      • Arrangements can be made for wheelchair/walker drop-off. For more information call 207-772-4841 ext. 101.
    • Directions by public transit:
      • Victoria Mansion is accessible from three of Portland’s bus routes. Bus routes 1, 8, and 9 stop within walking distance of the museum. Visit Greater Portland Metro for more information on route schedules and ticket pricing.
  • Is the building ADA accessible?

    • The first floor of the building is accessible to all guests regardless of level of mobility, however the second floor can only be reached by climbing a set of stairs. We do offer a digital slide-show tour of the second floor spaces for guests who cannot see them in person.
  • Do you have a place to leave bags during the tour?

    • We do not allow large bags, including backpacks, in the Mansion during tours, because they frequently bump and damage the original wall paintings. Bags can be stored at your own risk near the coat rack in the covered walkway between the Mansion and the Carriage House.
  • Do you sell food and drinks/have a café onsite?

    • Sparkling water is sold in the Carriage House Museum Shop, but otherwise no food or drink is sold or served onsite. There are some cafés and restaurants within walking distance of Victoria Mansion, but hours may vary; please plan accordingly. Food, drink, chewing gum, and chewing tobacco are not allowed inside Victoria Mansion, to preserve our collections.
    • Victoria Mansion is a private, non-smoking property. Thank you for not smoking or vaping onsite.

Family & Group Information

  • Is the tour appropriate for kids?

    • Our tours are primarily aimed at adults, but kids are welcome to come on tour. We request that you make sure that any children in your group follow our rules regarding touching and attempting to climb on historic surfaces.
  • Can I bring a stroller on tour?

    • We do not allow strollers in the Mansion due to limited hallway space. Storage for strollers is available at your own risk near the coat rack in the covered walkway between the Mansion and the Carriage House.
  • What do I do if I want to bring a group larger than the ticketing service allows?

    • Please reach out to Staci Hanscom, Director of Education & Public Programs, if you have a group inquiry at shanscom@victoriamansion.org, or 207-772-4841 x104.
  • Do you offer a group rate?

    • Groups of 10 or more can receive a discounted rate. Please reach out to Staci Hanscom at 207-772-4841 x 104, or shanscom@victoriamansion.org for more information and scheduling.
  • Can I book a group or school tour during your off season (January-April)?

    • We are currently not booking tours or school groups for onsite visits in winter or early spring 2022. If you are a teacher interested in our virtual offerings for Maine classrooms during our off-season, please contact Staci Hanscom, Director of Education & Public Programs, at (207) 772-4841 ext. 104 or shanscom@victoriamansion.org.

Event Information

  • Can I rent Victoria Mansion for an event (e.g. party or wedding) or photoshoot?

    • Thank you for your interest. We are currently reviewing our capacity to host non-Mansion events and are not taking inquiries at this time.
  • Will there be any public events in 2022?

    • We are currently planning our 2022 schedule of public educational events. Please stay tuned to our Events page for more information.

Ready to schedule your visit?

Return to the Plan Your Visit page to select the date and time you wish to visit.

Still have questions?

Contact us at (207) 772-4841.

The Mansion is closed to the public for the season from January 9th through April 30th 2022, but you can contact our staff Monday-Friday, 9am-4pm.

The Mansion is closed on Memorial Day, July 4th, and Labor Day during the regular season. 

The Mansion is closed Thanksgiving Day, Christmas Day, and New Year’s Day during the holiday season.