Frequently Asked Questions

 

Tour & Ticketing Information

  • How long does it take to view the Mansion?

    • Guided tours at Victoria Mansion are approximately 45-55 minutes long. Self-guided tours are at your own pace, though most guests take approximately 30-45 minutes. WE ONLY OFFER EITHER GUIDED OR SELF-GUIDED TOURS IN A DAY, NOT BOTH. Please take a look at the Calendar to check which tour experiences are being offered on a given day. All of our tour experiences are given by our wonderful corps of experienced docents and guides.
    • If you are taking a guided tour, please plan accordingly and plan for at least one hour onsite. Because of the nature of our guided tours, it can be difficult to leave a tour early. However, if you need to leave in case of an emergency, please inform your guide and they can help you find the nearest exit.
  • Can I tour the Mansion on my own?

    • We have occasional self-guided days during the year. Please check our Calendar for dates. Days not marked as self-guided are exclusively guided tours. Dates subject to change. Docents and guides are stationed throughout the Mansion to answer questions on self-guided days.
    • Victoria Mansion is proud to offer various tour experiences that are enhanced by the knowledge and enthusiasm of our docent corps. Whether guided or self-guided, all tour experiences at Victoria Mansion are docent-led and supported. Audio tours are not available. If you have questions about accessibility, please call (207) 772-4841.
  • What is the cost of a ticket, and what is included in my ticket?

    • Admission rates are:
      • $16 adults
      • $14 seniors (62+) and AAA members
      • $7 college/university/graduate students (with valid ID)
      • $5 children ages 6-17
      • $35 family rate (2 adults of the same household and up to 5 children ages 6-17 of the same household)
      • FREE for active duty military with valid ID (please call 207-772-4841 to reserve)
      • FREE for children ages 5 and under
      • FREE for Victoria Mansion members
    • A small service charge is added when purchasing tickets to defray costs of our registration system.
    • For information about our active duty military admissions, please call (207) 772-4841.
  • Should I buy tickets in advance or can I buy tickets when I arrive?

    • We tend to sell out our available tickets each day, sometimes selling out prior to opening on a given day. We highly recommend purchasing tickets in advance online. If you experience any difficulties booking tickets online, please call (207) 772-4841. Generally, purchasing tickets 24 hours in advance is recommended to ensure that you will be able to book a tour on your preferred date and time.
  • I have a child under 6. Do I need to reserve a ticket for them if admission is free?

    • Yes, all attendees on a tour must have a reservation. Children ages 5 and under receive free admission, but must still be included in the full attendee count for a given entry time. Capacity in the Mansion is limited. If you have any questions about tour capacity, please call (207) 772-4841.
  • What if I can’t make my tour time (due to traffic, unforeseen delays or events, etc.)?

    • If you know in advance that you will be unable to arrive by the time on your ticket, please give us a call at (207) 772-4841. WE CANNOT GUARANTEE ADMISSION IF YOU ARRIVE AFTER YOUR TICKETED TIME. Due to our tendency to sell out all tickets well in advance, we may not be able to accommodate late arrivals on either the booked time or a later time that same day. We appreciate any advance notice for late arrivals that you can give. While we cannot guarantee admission during a later entry time, we will do what we can to swap your tickets onto another future time that would work for your schedule.
    • Some Portland restaurants may have unforeseen delays or staffing shortages, even if you have made a reservation. It can take 10-20 minutes to walk from several downtown areas to Victoria Mansion. Please plan accordingly and give us a call if you know you will be running late.
  • Do you offer refunds if I can’t make my tour?

    • Refunds are granted on a case-by-case basis. We understand that unforeseen events do arise, such as extreme travel delays, illnesses, emergencies, and bereavement. We appreciate any advance notice that you can give if you know that you will be unable to make it for your scheduled tour time, and we will be able to refund your tickets. We are also happy to swap your tickets onto a later date and time that works for your schedule.
    • If you are unable to call us in advance and were unable to make it to your tour due to illness, emergencies, or other unforeseen circumstances, please give us a call any day at (207) 772-4841, 9am-4pm.
    • IF YOU WOULD LIKE TO REQUEST A REFUND, PLEASE CONTACT US DIRECTLY BEFORE DISPUTING A CHARGE ON YOUR CREDIT CARD. WE ARE HAPPY TO DISCUSS THE EXCHANGE OR REFUND OPTIONS.
  • Are you open year-round?

    • Victoria Mansion is open most years from May 1st-October 31st for our regular season. We are open for our holiday season from the day after Thanksgiving through the Sunday after New Year’s Day. Victoria Mansion is closed to the public January through April.
    • Victoria Mansion is closed on Memorial Day, July 4th, and Labor Day during the regular season, and on Christmas Day and New Year’s Day during the holiday season.
  • I have a gift pass left over from a previous season. Is my code still active? Can I redeem my ticket onsite?

    • Gift passes can be redeemed at any time, but gift pass ticket holders must reserve an entry time in order to guarantee admission on your desired day. Please email Staci Hanscom at shanscom@victoriamansion.org for a new ticket redemption code for our 2022 season.

 

Before & During Your Visit

  • Do I have to wear a mask?

    • Masks (face coverings) are required for all visitors, staff, and volunteers while on Victoria Mansion property regardless of vaccination status, for the safety of both our guests and our staff.
  • What are your COVID-19 policies/protocols?

    • All visitors, staff, and volunteers are required to wear masks regardless of vaccination status. Please refer to this page (FAQs) and our homepage for any updates to our policies for 2022.
    • Capacity in the Mansion is limited during each entry time to allow for physical distancing. Capacity in the Carriage House Shop is limited to 8 guests at a time.
    • We are tracking the current COVID-19 trends and will continue to review our policies throughout 2022. Please watch our website for the most up-to-date information regarding your visit.
    • If you are exhibiting any symptoms of COVID-19 as detailed on the CDC website, we ask that you please remain home. Please give us a call at (207) 772-4841 to swap your ticket onto a different time or to request a refund.
    • Thank you for helping us keep all of our guests, staff, volunteers, and families safe and healthy!
  • Can I take photos?

    • Non-flash, non-commercial photography is allowed in Victoria Mansion. We do not allow videography, selfie sticks, or tripods in the Mansion for the safety of our docents, visitors, and collections. We appreciate you tagging us in your photos on Facebook and Instagram @victoriamansion!
    • If you have press or commercial photography requests, please contact Executive Director Tim Brosnihan at (207) 772-4841 ext. 101, or at tbrosnihan@victoriamansion.org.
  • I have my ticket – where do I enter?

    • During the regular season, all guests are asked to check in at the Carriage House Museum Shop, at the top of the stone driveway. Tours begin in the back courtyard. Guests must check in at the shop prior to beginning their tour.
    • Please note: if you need to unlock your phone to view your tickets, please refrain from unlocking it via facial recognition as we ask that all guests keep their masks on while onsite. We can look up your tickets in our box office. We appreciate your understanding as we do our part to flatten the COVID-19 curve and strive to keep all guests, volunteers, and staff safe and healthy.
  • Where do I park to visit Victoria Mansion?

    • There is no designated parking at Victoria Mansion, but there is a great deal of on-street parking throughout the neighborhood around the property, and two parking garages within walking distance. There are no meters for on-street parking near the Mansion, and most parking is either 2-hour or all-day. Please do not park directly across from the Mansion’s driveway in the 15-minute spots, as they will ticket.
    • There are two handicapped parking spots on the corner of Park and Danforth streets, close to the Victoria Mansion sidewalk. There are two handicapped parking spots near the corner of High and Danforth streets on the left as well, less than one block from the Mansion.
    • There is limited motorcycle/moped parking at the corner of Danforth and Park streets, diagonally across from Victoria Mansion.
    • Visitors traveling by bicycle are welcome to park their bicycles at the rack located in the courtyard outside the Carriage House Shop for the duration of their visit. We ask that guests please lock their bicycles on the rack in the courtyard rather than on the trees or driveway handrail.
  • How do I get to Victoria Mansion?

    • Location (for shuttle, ride share, walking maps, etc.):
      • Victoria Mansion is located at 109 Danforth Street. The nearest cross street is Park Street.
    • Directions from the Old Port:
      • Walk west from the Old Port via Spring Street, Fore Street, Congress Street, or Commercial Street. Fore Street turns into Danforth Street at the intersection near the statue of John Ford at the end of Danforth Street. Turn from Spring, Congress, or Commercial Street onto High Street and walk west to Victoria Mansion. Please plan for anywhere from 10-20 minutes, including hills and some brick/cobblestone areas, when walking to Victoria Mansion from most Old Port locations. Sidewalks may be slippery in the rain and in the winter, please walk with caution.
    • Directions by car:
      • From Interstate 295 (North or South) take exit 6A
      • Follow Forest Ave up the hill until it ends
      • Turn right onto Congress Street
      • Turn left at the light onto State Street (second light)
      • Turn left at the light onto Danforth Street
      • Victoria Mansion is located on the left at Park Street
      • Arrangements can be made for wheelchair/walker drop-off. For more information call 207-772-4841 ext. 101.
    • Directions by public transit:
      • Victoria Mansion is accessible from three of Portland’s bus routes. Bus routes 1, 8, and 9 stop within walking distance of the museum. Visit Greater Portland Metro for more information on route schedules and ticket pricing.
  • Is the building ADA accessible?

    • The first floor of the building is accessible to all guests regardless of level of mobility, however the second floor can only be reached by climbing a set of stairs. We do offer a digital slide-show tour of the second floor spaces for guests who cannot see them in person.

Family & Group Information

  • Is the tour appropriate for kids?

    • Our tours are primarily aimed at adults, but kids are welcome to come on tour. We request that you make sure that any children in your group follow our rules regarding touching and attempting to climb on historic surfaces.
  • Can I bring a stroller on tour?

    • We do not allow strollers in the Mansion due to limited hallway space. Storage for strollers is available at your own risk near the coat rack in the covered walkway between the Mansion and the Carriage House.
  • What do I do if I want to bring a group larger than the ticketing service allows?

    • Please reach out to Staci Hanscom, Director of Education & Public Programs, if you have a group inquiry at shanscom@victoriamansion.org, or 207-772-4841 x104.
  • Do you offer a group rate?

    • Groups of 10 or more can receive a discounted rate. Please reach out to Staci Hanscom at 207-772-4841 x 104, or shanscom@victoriamansion.org for more information and scheduling.
  • Can I book a group or school tour during your off season (January-April)?

    • We are currently not booking tours or school groups for onsite visits in winter or early spring 2022. If you are a teacher interested in our virtual offerings for Maine classrooms during our off-season, please contact Staci Hanscom, Director of Education & Public Programs, at (207) 772-4841 ext. 104 or shanscom@victoriamansion.org.

Event & Rental Information

  • Can I rent Victoria Mansion for an event (e.g. party or wedding) or photoshoot?

    • Thank you for your interest. We are currently reviewing our capacity to host non-Mansion events and are not taking inquiries at this time.
  • Will there be any public events in 2022?

    • We are currently planning our 2022 schedule of public educational events. Please stay tuned to our Events page for more information.

Ready to schedule your visit?

Return to the Plan Your Visit page to select the date and time you wish to visit.

Still have questions?

Contact us at (207) 772-4841.

The Mansion is closed to the public for the season from January 9th through April 30th 2022, but you can contact our staff Monday-Friday, 9am-4pm.

The Mansion is closed on Memorial Day, July 4th, and Labor Day during the regular season. 

The Mansion is closed Thanksgiving Day, Christmas Day, and New Year’s Day during the holiday season.