If you know in advance that you will be unable to arrive by the time on your ticket, please give us a call at (207) 772-4841. WE CANNOT GUARANTEE ADMISSION IF YOU ARRIVE AFTER YOUR TICKETED TIME. Due to our tendency to sell out all tickets well in…
Please call ahead to (207) 772-4841 for day-of availability for groups larger than 8 people. Groups larger than 10 people must make reservations in advance. Please visit our Group Tours page for groups of 10 or more.
We tend to sell out our available tickets each day, sometimes selling out prior to opening on a given day, especially on weekends and rainy days. We highly recommend purchasing tickets in advance online. If you experience any difficulties booking tickets online, please call (207) 772-4841. Generally, purchasing…
Tickets must be used within the season for which they were originally purchased. Please call us at (207) 772-4841 to discuss options if this is not possible. You may request a refund or choose to exchange your tickets for gift passes that can be redeemed for any future…
Our ticketing service cannot be used for reservations for parties of 10 or larger. A group rate is available for parties of 10 or larger. If you are interested in bringing a group of 10 people or more, please visit our Group Tours page and fill out the…
All guests are asked to check in at the Carriage House Museum Shop, at the top of the stone driveway, beginning their tour. Tours begin in the back courtyard.
Gift passes can be redeemed at any time, but gift pass ticket holders must reserve an entry time in order to guarantee admission on your desired day. Please call us at (207) 772-4841 to reserve spots if you are a gift pass holder.
Yes, all attendees on a tour must have a reservation. Children under 6 (ages 0-5) receive free admission, but must still be included in the full attendee count for a given entry time. Capacity in the Mansion is limited. If you have any questions about tour capacity, please…
Guided tours at Victoria Mansion are approximately 45-55 minutes long. Self-paced tours generally take 30-60 minutes, though most guests take approximately 30-45 minutes. All of our tour experiences are given by our wonderful corps of experienced docents and guides. If you are taking a guided tour, please plan…
Refunds are granted on a case-by-case basis. We understand that unforeseen events do arise, such as extreme travel delays, illnesses, emergencies, and bereavement. We appreciate any advance notice that you can give if you know that you will be unable to make it for your scheduled tour time,…